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IT Hardware, Software & Support

As Document XL has continued to  expand during our 10 years of trading so too have our range of services designed to deliver comprehensive business support to our customers to keep you up and running with the minimum of fuss. Our team of friendly IT gurus operates in exactly the same way as the rest of our team - we're easy to work with, approachable and helpful.  But hang on - these are not typical words anybody would normally use to describe an IT service!

But they are typical of how we view our role in supporting you and your business with all of your day to day IT needs as well as planning and implementing a strategy to help you grow in the future. Our team works remotely or on site to protect your computers and keep your business working 24/7 365 days a year.

That's the long and short of it. Customers trust us to deliver a first-rate service and range of flexible solutions . Put in simple terms - we make your IT work for you across key areas such as:

  • IT Support
  • Cloud Services
  • Hardware and Installation
  • Connectivity
  • Security

 

IT Support

The key to a successful delivery is to ensure that your business has the right infrastructure in place that can support your day to day running as well as your expansion plans. Whatever your needs - Support, Hosting, Backup or Hardware - we start by fully understanding what you want to achieve and how your current systems integrate with your business. Then we design a bespoke package for you based on our in depth knowledge of the latest technology 'out there', your budget and the level of support you require.

We aim to reduce your downtime to a minimum and should problems arise we are on hand to fix them instantly working remotely so as not to get in your way. Use us on an ad hoc basis or maybe your prefer the security of a budgeted monthly contract which guarantees you additional peace of mind as our team monitor your network?  Whichever you choose you'll like our competitive prices.

If you're moving premises we will advise you on what you need to support your network such as Broadband installation, increased antivirus protection and the safest way to keep your data backed up. And we'll work with you onsite to remove and then re- install your hardware, get you connected and up and running before you know it.

  • Managed IT support from our friendly team
  • Risk of downtime minimised
  • Disaster recovery
  • Expert strategic advice to future proof your business
  • Fixed contract or consultancy terms

 

                

 

Cloud Services

It's the way that storage and hosting is managed these days - all your files,  e mails and your entire office applications all stored in the Cloud. Break the constraints of a traditional office -access your data and information wherever you are at any time and from any device to suit you. It all makes for much smarter working practices for you and your colleagues.

A move to the Cloud also removes sometimes costly overheads from your business such as licences.

We'll work out a flexible package for you built around an infrastructure that supports your current and expanding team on a fixed cost basis which can include:

  • Hosted desktop
  • Hosted Exchange email
  • Microsoft Office 365
  • Hosted applications
  • Fully managed cloud backup
  • Data stored on secure remote services

 

Hardware and Installation

Here at Document XL it has always been our philosophy to ensure you are getting the most out of the purchases you make through us . Not only do we get you  the best prices on all your hardware and associated software needs, but we will make sure everything is set up and working before it reaches your offices  giving you  a full plug and play experience.

We take care of the whole process from sourcing the right hardware to meet your needs to  testing and configuration. From a pen drive to an entire network we take care of everything for you!

  • Best priced hardware and software
  • Specified to meet your business needs
  • Meticulous preparation for smooth installation

 

Connectivity

We advise many customers on the best route for your business to navigate through the numerous connectivity options available.

Fast connection to the internet is vital to all modern businesses. Why risk a slow or poor quality connection as it will undoubtedly switch off visitors to your website and potentially cause frustration amongst your team ultimately affecting productivity and growth?

We'll arrange connection to a superfast broadband network carrier to deliver the speed you need to drive your business forward, working with them to specify and manage all technical, material and legal requirements.

  • Superfast broadband
  • Instant upload and download of files instantaneously
  • 1000Mbps upstream guaranteed
  • Fully supported by our IT team

 

Security

The media regularly reports on the latest cyber and hacking attacks on businesses and what we try to impress on our customers is the need to invest in the most powerful form of security and intelligence available.  Document XL is skilled at protecting  networks, servers and desktops from internet threats with protection services that are bespoke, robust and managed 24/7 on your behalf.

Based on the needs of your business security we design programmes using the next generation of security technology aiming to stay one step ahead of any risks. Without a meaningful and effective strategy in place you risk compromising the security of your business.

  • Security risk assessment carried out
  • Protection programme designed
  • Keep your business protected

At Document XL we build IT systems and solutions around the way you work. Find out more by calling our friendly team today.

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Testimonials

I would have no hesitation in recommending Leah and Document XL to anyone.

Diane Smith
Greater Manchester

We believe we can rely on you & your team to respond to our queries promptly, and deal with any potential issues efficiently & swiftly

Joe Clegg
Oldham

Over the last 7 years or so, I have always found Amy to be excellent with customer service, always dedicated to finding us the lowest price and delivering on time.

Roman Armstrong
Wigan

 I have no problem in recommending Amy & Document XL for any stationary requirements.

Sue Gorton

Charlotte always tries to obtain what we require and is very personable in her approach. The new loyalty scheme and next day delivery are an added incentive.

Sharon Healey

You have done your upmost to ensure that we are now working within a much more productive office 

Alan B. Pentelow
Rochdale

 I have been delighted with the quality of service from your company before, during and after the installation and look forward to a long association between our two businesses. 

P. Murphy

We have been very impressed. The service is quick, reliable and products are at a competitive price.

Jonathan Rutter

Having used Document XL for our office supplies over the past years, we have found the quality of service to be excellent and their desire to reduce our stationary costs to be completely refreshing.

 

Sam Hassall
Rochdale

It’s not often that I am truly impressed by service, however you and your team at Document XL are impressive.

Richard Lewis

 Leah always tries to obtain what we require and is very personable in her approach

Sharon Healy

we have found the quality of service to be excellent and also the desire to reduce our stationary costs to be completely refreshing.

Keeley Edge

I was impressed at the professionalism and energy of you and your team,

John Conroy

 excellent service and great savings to be made to, so far we have saved over £5,000 just on a few items alone.

Karen Hendry

I am delighted with the excellent service provided by Document XL.

Richard Gough

The stationery was delivered on time and to our complete satisfaction, I have and will highly recommend Stephen for all future needs that we and my clients have.

P.Helm

 I been so impressed by the level of service and the personal tough you get from Document XL.

Carl Walsh

I have been very pleased with how your team advised and helped me

Victoria Deighton

Their contribution has produced an improvement to the way our company operates

Mrs Whittaker

Document XL offer great and professional IT service and clear communication, without any difficulty.

Iwona Swiderska
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