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IT Hardware, Software & Support

As Document XL has continued to  expand during our 10 years of trading so too have our range of services designed to deliver comprehensive business support to our customers to keep you up and running with the minimum of fuss. Our team of friendly IT gurus operates in exactly the same way as the rest of our team - we're easy to work with, approachable and helpful.  But hang on - these are not typical words anybody would normally use to describe an IT service!

But they are typical of how we view our role in supporting you and your business with all of your day to day IT needs as well as planning and implementing a strategy to help you grow in the future. Our team works remotely or on site to protect your computers and keep your business working 24/7 365 days a year.

That's the long and short of it. Customers trust us to deliver a first-rate service and range of flexible solutions . Put in simple terms - we make your IT work for you across key areas such as:

  • IT Support
  • Cloud Services
  • Hardware and Installation
  • Connectivity
  • Security

 

IT Support

The key to a successful delivery is to ensure that your business has the right infrastructure in place that can support your day to day running as well as your expansion plans. Whatever your needs - Support, Hosting, Backup or Hardware - we start by fully understanding what you want to achieve and how your current systems integrate with your business. Then we design a bespoke package for you based on our in depth knowledge of the latest technology 'out there', your budget and the level of support you require.

We aim to reduce your downtime to a minimum and should problems arise we are on hand to fix them instantly working remotely so as not to get in your way. Use us on an ad hoc basis or maybe your prefer the security of a budgeted monthly contract which guarantees you additional peace of mind as our team monitor your network?  Whichever you choose you'll like our competitive prices.

If you're moving premises we will advise you on what you need to support your network such as Broadband installation, increased antivirus protection and the safest way to keep your data backed up. And we'll work with you onsite to remove and then re- install your hardware, get you connected and up and running before you know it.

  • Managed IT support from our friendly team
  • Risk of downtime minimised
  • Disaster recovery
  • Expert strategic advice to future proof your business
  • Fixed contract or consultancy terms

 

                

 

Cloud Services

It's the way that storage and hosting is managed these days - all your files,  e mails and your entire office applications all stored in the Cloud. Break the constraints of a traditional office -access your data and information wherever you are at any time and from any device to suit you. It all makes for much smarter working practices for you and your colleagues.

A move to the Cloud also removes sometimes costly overheads from your business such as licences.

We'll work out a flexible package for you built around an infrastructure that supports your current and expanding team on a fixed cost basis which can include:

  • Hosted desktop
  • Hosted Exchange email
  • Microsoft Office 365
  • Hosted applications
  • Fully managed cloud backup
  • Data stored on secure remote services

 

Hardware and Installation

Here at Document XL it has always been our philosophy to ensure you are getting the most out of the purchases you make through us . Not only do we get you  the best prices on all your hardware and associated software needs, but we will make sure everything is set up and working before it reaches your offices  giving you  a full plug and play experience.

We take care of the whole process from sourcing the right hardware to meet your needs to  testing and configuration. From a pen drive to an entire network we take care of everything for you!

  • Best priced hardware and software
  • Specified to meet your business needs
  • Meticulous preparation for smooth installation

 

Connectivity

We advise many customers on the best route for your business to navigate through the numerous connectivity options available.

Fast connection to the internet is vital to all modern businesses. Why risk a slow or poor quality connection as it will undoubtedly switch off visitors to your website and potentially cause frustration amongst your team ultimately affecting productivity and growth?

We'll arrange connection to a superfast broadband network carrier to deliver the speed you need to drive your business forward, working with them to specify and manage all technical, material and legal requirements.

  • Superfast broadband
  • Instant upload and download of files instantaneously
  • 1000Mbps upstream guaranteed
  • Fully supported by our IT team

 

Security

The media regularly reports on the latest cyber and hacking attacks on businesses and what we try to impress on our customers is the need to invest in the most powerful form of security and intelligence available.  Document XL is skilled at protecting  networks, servers and desktops from internet threats with protection services that are bespoke, robust and managed 24/7 on your behalf.

Based on the needs of your business security we design programmes using the next generation of security technology aiming to stay one step ahead of any risks. Without a meaningful and effective strategy in place you risk compromising the security of your business.

  • Security risk assessment carried out
  • Protection programme designed
  • Keep your business protected

At Document XL we build IT systems and solutions around the way you work. Find out more by calling our friendly team today.

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Testimonials

 Amy has always been extremely helpful when it comes to finding not only great savings and quality products, but also providing excellent after-sales support 

Harry smith

Over the last 7 years or so, I have always found Amy to be excellent with customer service, always dedicated to finding us the lowest price and delivering on time.

Roman Armstrong
Wigan

I would have no reservation at all about recommending Leah and Document XL to others.

Daniel Harkins
Leeds

 I have no problem in recommending Amy & Document XL for any stationary requirements.

Sue Gorton

 I have used a variety of companies for the BedGuru's office requirements over the years but never have I been impressed by the level of service and the personal touch you get from Document XL.

Carl Walsh

 I have been pleased with how your team advised and helped me and I am already recommending you to our Friends, family and business contacts.

Victoria Deighton

Document XL are a professional, friendly company who provide an excellent service.

Sarah Robinson
Lancashire

Leah has been our account manager for over four years now and always responds to us efficiently and effectively, making sure we get what we need, when we need it.

Shona Smith
Huddersfield

Great prices, wide choice, and excellent service. It all adds up to a great deal at Document XL. Thanks again Stephen. 

David Gibson

Any calls to them regarding enquiries are dealt with the same day by Charlotte, who is always friendly, efficient and nothing is too much trouble for her. 

David Miller

Amy has always offered us a very friendly, personal and professional service, and I wouldn't hesitate in recommending her 

Joanne Murphy
Lancashire

You helped me find a way to save over £100!

Mark Robinson

Over the past couple of years we have been ordering stationary and larger items from Document XL. Each time we have been given a 1st class service

Ray Castlehow

We would like to commend you and your team (particularly Jessica) for your excellent service

Steve Wright

she has provided us with some great deals and savings, and she has always dealt with out enquiries very promptly.

Damien Ratcliffe

 Leah always tries to obtain what we require and is very personable in her approach

Sharon Healy

Amy has supplied our computer consumable requirements for nearly five years. During this time I have found her customer service skills to be excellent.

David Haigh

we felt compelled to write to you to thank you and your colleagues for their customer service, knowledge and delivery of same.

Rob Lewis

 excellent service and great savings to be made to, so far we have saved over £5,000 just on a few items alone.

Karen Hendry

Their contribution has produced an improvement to the way our company operates

Mrs Whittaker
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