We receive a lot of kind letters from Happy Customers and would like to share some of them with you below.
The Bedguru is a successful family business established in 1994 and I personally hae over 30 years' of experience in bed retail and now as an online retailer. I have used a variety of companies for the BedGuru's office requirements over the years but never have I been impressed by the level of service and the personal touch you get from Document XL. They offer a massive choice for all your office requirements, prices that would make a Viking weep and delivered next day but not just that, everyone from the staff that answer the phone who are really knowledgeable and helpful through to Stephen himself who cannot be more personal, I wish i'd met Stephen years before. I would not hesitate to recommend Stephen Dobson and Document XL to all my network of business and personal friends.Carl Walsh
I am witing to thank you and your team at Document XL for your outstanding service. I contacted Document XL, at very short notice, to supply specific items for client. This was needed urgently, as part of my client's legal compliance and their customer driven Health and Safety Management System external assessment. Document XL delivered on their promise of next day delivery, this allowed me to have in place the necessary policy and procedural documentation to enable my client to confidently enter into their assessment.I have since been informed that not only was the assessment successful; It has lead to a significant nationwide contract for my client. As you can imagine, my client is more than happy with the resultt and I am delighted with the excellent service provided by Document XL. I look forward to working with Document XL again in the future and have no hesitation in recommending your business enthusiastically to my contacts.Richard Gough
At Selective Networks, we take great pride in our customer service, effective account management and see the value in building a relationship with other businesses. A key element to any business transaction is integrity and transparency of csts and factors which may affect our bottom line. All of which, we found to be reflected in the service we received from Document XL. After meeting a personable Stephen Dobson at BNI, we decided to build a new relationship with a new stationary supplier. Through hearing very good things about Stephen Dobson, we knew that this would not be a business decision we would regret. Uponn our initial enquiry, we were introduced to our personal account manager, Amy. Amy didn't just come back efficiently, but she responded with very good value products and well presented quotations. We have been very impressed. The service is quick, reliable and products are at a competitive price. Not only will we continue to work with Document XL in the future, but we would not hesitate to recommend their services to any of our customers and contacts.Jonathan Rutter
As a training provider I recognise the importance of providing a clear, friendly and expert service to clients and therefore I have high expectations of any business professional that I choose to trust and work with. When I decided to start using Document XL for BLISS Training ink catridge I was not disappointed. Charlotte was extremely helpful and courteous and helped me find the right cartridges for my machine, she also did a cost comparison with my old supplier, over the phone to ensure that I was getting value for money, which I was extremely impressed with. She explained that I wuld receive my cartridges within 24 hours and I did. I have been pleased with how your team advised and helped me and I am already recommending you to our Friends, family and business contacts.Victoria Deighton
Amy has supplied our computer consumable requirements for nearly five years. During this time I have found her customer service skills to be excellent. She is extremely diligent in both offering the most cost effective solutions and ensuring that the tightest of delivery deadlines are adhered to. I hae no hesitation in recommending her to any potential future customer.David Haigh
Document XL "excellence is our standard" is the first thing you read on the brochure. This is a standard that we at Barfields Chartered Accountants firmly believe in and since changing to them as our supplier at the end of May 2011 that is the kind of service we have received. All orders are delivered next day as promised, with no out of stck surprises as stock quantities in the warehouse are displayed on the online order form. Any calls to them regarding enquiries are dealt with the same day by Charlotte, who is always friendly, efficient and nothing is too much trouble for her. I would therefore have no hesitation in recommending Stephen and Document XL to all our contacts, friends and family.David Miller
We at Kerridge Helm Ltd pride ourselves on giving excellent service to or customers so when it comes to using other businesses to service our needs we expect this to be of the highest quality. We required some stationary and I stopped my colleges from going somewhere else and said that Stephen could delivery, quicky and at a competitive price. With this in mind I placed our trust in Stephen fro Document XL. I have known Stephen for quite some time and people who have used him have always sang his praises. Needles to say the stationary was delivered on time and to our complete satiesfaction, I have and will highly recmmend Stephen for all future needs that we and my clients have.P. Helm
I am writing to express my thanks for all your help help during the installation of the new Thoshiba 232 digital copier. The new machine is a great improvement on our old machine and is more than proving its value to the practice. I have been delighted with the quality of service from your company before, during and after the installation and look forward to a long association between our two businesses.P. Murphy
Just a brief note to congratulate you on the manner in which you and your staff recently dealt with our requirement for a new photocopier. Here, at CB3 Design, we pride ourselves on giving our customers the very best in service and support. We go to great lengths to understand our customers' requirements and then to make sure their expectations are met. We can only achieve and maintain our high standards, with the hep of our key suppliers, and I am pleased to say that you have not let us down. From the outset, you have understood our needs. You gave us various alternatives, and explained the individual benefits to us in great detail and then guided us through the myriad of options. The new Toshiba machine was delivered when you said it would be. It was installed when you said it would be, and the training given was extremely thorough. Your staff were courteous, prompt and very helpful. I am pleased to advise you that we are all now using the machine to the full, and that it has become an integral part of our modern office. Gone are the days of having to shop around to buy those expensive printer cartridges. All in all, Document XL has exceeded our expectations, and we look forward to working with you again in the future.Debbie Hadland
Just a brief note to congratulate you on the manner in which you and your staff recently dealt with our requirement for a new photocopier.
We pride ourselves on giving our customers the very best in service and support. We go to great lengths to understand our customers requirements and then to make sure their expectations are met.
We can only achieve and maintain our high standards, with the help of our key suppliers, and I am pleased to say that Document Xl have not let us down.
From the outset, you have understood our needs. You gave us alternatives and explained the individual benefits to us in great detail and then guided us through the myriad of options.
The new Toshiba machine was delivered when Document XL said it would be. It was installed when you said it would be, and the training given was extremely through. Your staff were courteous, prompt, and very helpful.
I am pleased to advise you that we are all now using the machine to the full, and that it has become an integral part of our modern office.
Gone are the days of having to shop around to buy those expensive printer cartridges.
All in all Document XL has exceeded our expectations and we look forward to working with you again in the future.