We receive a lot of kind letters from Happy Customers and would like to share some of them with you below.
We are more than happy that in Document XL we have the right business partner in place and feel assured that you will continue to provide a high level of service at a competitive price.
Not only have you provided us with a comprehensive level of training, but have helped us to improve productivity within the office and generally made working life easier on a daily basis.
I find Document XL's on-site staff very pleasant and approachable and see that they are always eager to please.
You have proved receptive to our various needs and have always responded quickly and effectively with positive results, be it in sourcing the right equipment for us; ordering consumables or solving problems. Document XL have provided us with a multi-function machine that absolutely meets our requirements, whilst still remaining affordable.
We trust that the relationship between our organisations will continue and we are more than happy to recommend Document XL Limited and Toshiba to any business for their future requirements.Aram Abbas
Over the past couple of years we have been ordering stationary and larger items from Document XL. Each time we have been given a 1st class service. The customer service Leah has given is second to none and her knowledge of the products supplied by Document XL is the same.
We recently had an item delivered to the wrong address, no fault of Document XL, but Leah had no hesitation to re-order our items for next day delivery.
We do not hesitate to mention Document XL to other businesses who sometimes ask us where we get our stationery from.
Well done to Leah and to Document XL for providing an excellent value for money service.
As a growing business, I am to offer the best possible value and service to my clients, and I am always looking for value and service in suppliers as well. Growing a business in this economy can be difficult, and every penny spent needs to be justified. For a sole trader like me, saving a few pounds here and there can make all the difference. This is why I am now a dedicated fan of Document XL. For absolutely any office supplies I've needed, you've been significantly better than the competition, and massively more so than the high street.
We are a Lettings company based in Leeds specialising in providing quality rental accommodation in the private rented sector.
Essential to the success of our business is the way we communicate with our tenants through our custom signage for which we are dependent on a laminator.
When disaster struck and our laminator went cold on us, Jessica leapt to our rescue, identifying a suitable replacement which was delivered the next day.
We are now back in action preparing for our new student intake at the beginning of July.
We would like to commend you and your team (particularly Jessica) for your excellent service and we will have no hesitation in recommending Document XL to any other business looking for quality stationary products and excellent service at great prices.
Yours sincerelySteve Wright
We pride ourselves in providing our clients with impartial mortgage advice; we do this by being able to provide a professional and timely service without it costing the earth. To do this, it requires us to utilise thousands of suppliers from lenders and insurance companies. We are completely reliant on IT software and hardware to be able to source, illustrate, print and apply for the products we recommend.
So when my laptop decided it wanted to go on an extended holiday, my printer developed a paper jam and my router also decided to call it a day, all at the same time I knew it was tie to upgrade my IT hardware and I needed help fast.
Stephen and his team at Document XL, stepped in admirably to source and supply new equipment in no time at all, ensuring that I could continue to help my clients with minimal disruption to service.
I can enthusiastically recommend Stephen and Document XL to any business requiring first class office stationery and IT equipment at competitive prices. I can now sleep easy at night knowing that when I need to upgrade or replace my IT equipment again, with a simple call to Stephen and his team.
Give Document XL a chance- you will not be disappointed
Philip TerryPhilip Terry
Wealthguard is a busy Wills, Trust and Probate pratice and for some time has used Document XL as its preferred supplier for office stationery and equipment. We have been delighted with the extremely efficient and prompt service and the keen prices provided by Document XL - nd in particular by its Director Stephen Dobson. The level of customer service provided is exemplary and nothing is too much trouble. Recently, we arranged a lease contract through Document XL for a multi-purpose copier, scanner, printer machine. After a few months use we realised that, although this was an excellent machine, whatsoever and we are now delighted with our replacement machine. We have, therefore, no hesitation in highly recommending Document XL to all our contacts.Rod Fisher
Just a short letter to thank you for all your efforts with the purchase and installation of our brand new Toshiba 165 Copier/Printer.
You have done your upmost to ensure that we are now working within a much more productive office and since the implementation of our new Toshiba machine; we feel we have already recovered a substantial amount of our investment in man-time alone.
It was becoming imperative to us to purchase a new copier - the old broken down one we were utilising was not only unpredictable but was 'drinking' ink at a massive rate. Prior to dealing with you, our printing budget was being wasted on outsourcing documents to a local company who were charging us for copying at an extortionate rate, however, the financial package you have provided us with will allows us to control and quantify our print costs at much more manageable level.
In the Toshiba 165 we now have the ability to use a professional, reliable business machine and are not troubled with additional service and consumables costs.Alan B. Pentelow
We like to provide our customers with exceptionally high levels of products and service, to this end trusted suppliers are key to enable us to continually supply our products to these standards.
With this in mind it gives me great pleasure in endorsing Stephen Dobson for going above and beyond the call of duty to supply urgently required “mission” critical products for our digital press.
Document XL is an important part of our companies on going success, adding value to our customers and our products.
I would not hesitate to highly recommend Stephens company to any of my trusted contacts, family and friends.
It’s not often that I am truly impressed by service, however you and your team at Document XL are impressive. I can place my order and be assured that it will be on my desk the very next day.
We have used Document XL for the past 2 years and have no hesitation in recommending Stephen and his team to all my contacts.
At The Pentelow Practice we pride ourselves on attention to detail and servicing our clients with the upmost attention to their ongoing needs. It is an absolute pleasure to be able to recommend Stephen Dobson and Document XL who mirrors our own service requirements. I would have no hesitation in recommending Document XL and its Managing Director Stephen Dobson to any of our clientsMark Chatwood:
I have pleasure in writing this recommendation for Amy who has been our point of contact for offce supplies for the past seven years. She is for attentative and always of a sunny disposition, and willing to help find the correct products for our needs and budget. I have no problem in recommending Amy & Document XL for any stationary requirements.Sue Gorton
Despite immense competition from other Stationary Companies we have contiued to use Document XL for many years due to the helpful and friendly customer service from all staff, and in particular the attentive account management from Charlotte Cooper. Charlotte always tries to obtain what we require and is very personable in her approach. The new loyalty scheme and next day delivery are an added incentive.Sharon Healey
As a busy copywriter, I have not yet managed the paperless office. In fact, when I meet clients to review my work, I need well presented documents to help demostrate my professional approach. Thanks, then, to the team at Document XL for their great products and service. Your catalogue and website mean that I can select what I need, all at great prices. And if I want advice or guidance, I can speak with one of your friendly sales team by phone. What's more, I don't need to leave the office to visit a store, and my printer toners, paper and stationary are delivered straight to my premises the next day. Great prices, wide choice, and excellent service. It all adds up to a great deal at Document XL. Thanks again Stephen. I'm very happy to recommend you to my clients, associates and friends.David Gibson