We receive a lot of kind letters from Happy Customers and would like to share some of them with you below.
Amy’s personality and attitude to customers is second to none and we have no hesitation recommending her and Doc XL to future customers.
Leah is always very friendly on both the phone and emails and her personal touch is a real selling point. I would have no reservation at all about recommending Leah and Document XL to others.
Letter of recommendation for Stephen Dobson of Document XL
Stephen has performed outstanding service for us since June 2014.
His team upgraded our IT systems removing viruses and other malware. They updated our software quickly, uninstalling unwanted programmes that were slowing the system down, without damaging or deleting files and records.
I am really grateful for the time and effort made by Stephen Dobson and his team. Their contribution has produced an improvement to the way our company operates. We highly recommend him and his company to others and do not believe that it is possible to find a better/more cost efficient service in the region.
We are a successful family business established in 1994 and I personally have over 30 years of experien I been so impressed by the level of service and the personal tough you get from Document XL. They offer a massive choice for all your office requirements, prices that would make a Viking weep and delivered next day but not just that, everyone from the staff that answer the phone who are really knowledgeable and helpful through to Stephen himself who cannot be more personal, I wish I’d met Stephen years before.
I would not hesitate to recommend Stephen Dobson and Document XL to all my network of business and personal friends.
Managing directorCarl Walsh
As a facilitator of learning I recognise the importance of providing a professional, friendly and expert service to clients and therefore I have high expectations of any business professionals that I choose to trust and work with.
When I recently experienced a problem with my IT system and was recommended to speak to your IT support team I was extremely impressed. Ian was very helpful and courteous and worked incredibly hard to resolve my issue. He maintained contact with me throughout the day and even spoke to my web development team to try and understand my issue better. In the end he fixed my problem and you and your team went above and beyond the call of duty.
I have been very pleased with how your team advised and helped me and I would have no hesitation to recommend Document XL IT support to any of my business contact.
Amy has supplied our computer consumable requirements for nearly five years. During this time I have found her customer service skills to be excellent. She is extremely diligent in both offering the most cost effective solutions and ensuring that the tightest of delivery deadlines are adhered to.
I have no hesitation in recommending her to any potential future customers.
Business managerDavid Haigh
Our Leeds office has been having difficulty with its IT for a number of weeks and had made a number of attempts to overcome the problems within the system.
Whilst the office had remote log in support from its IT providers in London, the technical glitches could not be over come by the IT team in London.
We called upon the services of Stephen and his team and within the couple of house all the computers within our office were working satisfactorily.
We will take a support contract with Stephens’ company as we found the whole process very time consuming not to mention very frustrating when attempting to do it ourselves or using remote access support.
Thank you for an excellent service and we will have no hesitation in recommending your services to our professional colleagues.
John HalstedJohn Halsted
Amy has been responsible for supplying our office stationery and equipment for the last few years. During this time she has provided us with some great deals and savings, and she has always dealt with out enquiries very promptly. Amy has always offered us a very friendly, personal and professional service, and I wouldn’t hesitate in recommended her to anyone responsible for purchasing office stationery and equipment.
Dear Leah and all concerned at Document XL
Despite immense competition from our stationary companies we have continued to use Document XL for many years due to the helpful and friendly customer service from all staff, and in particular the attentive account management from Leah Smith. Leah always tries to obtain what we require and is very personable in her approach. The new loyalty scheme and next day delivery are an added incentive.
Accounts AssistantSharon Healy
I have used Document XL for 3 years now, and have always found to be very proactive and attentive.
Leah our account manager always responds to us efficiently and effectively, making sure we get what we need, when we need it.
The chocolates she sends are a great personal touch too!
I would have no hesitation in recommending Leah and Document XL to anyone. As they have certainly always worked with us to understand what our business needs and when. There are no pushy sales tactics or changing account managers every few weeks.
We feel confident that when we put our business with Document XL, they will get It right the first time, ensuring any enquiry we have is dealt with immediately and we are not left waiting.
We believe Document XL are a great company to do business with!
Yours sincerely,Sam Hassall
I am writing to express my thanks for your help during the installation of the new Toshiba 232 digital copier.
The new machine is a great improvement on our old machines and is more than proving its value to the practice.
I have been delighted with the quality of service received from our company before, during and after the installation and look forward to a long association between our two businesses.
Yours sincerely,Murphy & Company
Dear fellow Business Owner,
As a rapidly-growing Yorkshire-based translation agency, it was essential for our business and to count on a professional service to handle our stationery orders. Our occasional stationery orders are handled by Document XL.
From day one, Stephen and his team have provided us with brilliant service, providing great prices and delivering on time, every time. I thoroughly enjoy working with Document XL as it means when I run out of anything, reordering Is just a matter of sending an email or picking up the phone, simple, efficiently and brilliant.
I will not hesitate to recommend Stephen and the team at Document XL to our friends, family, customers and associates in the future.
Kind regardsNicola Beedle
I have used Document XL for 3 years now, and have always found them to be very pro-active and attentive. Leah has been our account manager for over four years now and always responds to us efficiently and effectively, making sure we get what we need, when we need it. The chocolates she sends are a great personal touch too!