We receive a lot of kind letters from Happy Customers and would like to share some of them with you below.
We take great pride in our customer service, effective account management and see the value in building a relationship with other businesses. A key element to any business transaction is integrity and transparency of costs and factors which may affect our bottom line. All of which we found to be reflected in the service we received from Document XL.
After meeting a very personable Stephen Dobson at BNI, we decided to build a new relationship with a new stationary supplier. Through hearing very good things about Stephen Dobson, we knew that this would not be a business decision we would regret.
Upon our initial enquiry, we were introduced to our personal account manager Amy. Amy didn’t just come back efficiently, but she responded with very good value products and well presented quotations. We have been very impressed.
The service is quick, reliable and products are at a competitive price. Not only will we continue to work with Document XL in the future, but we would not hesitate to recommend their services to any of our customers and contacts.
Kind regardsJohnathan Rutter
We have been customers of Doc XL for a few years and Amy has been our account manager since the beginning and during this time we have had a great relationship and service. Over the years Amy has given us great savings and advice and the products are always delivered promptly.
I am writing to thank you and your team at Document XL for your outstanding service.
I contacted Document XL at very short notice, to supply specific items for a client. This was needed urgently, as part of my client’s legal compliance and their customer driven health and safety management system external assessment.
Document XL delivered on their promise of next day delivery, this allowed me to have in place the necessary policy and procedural documentation to enable my client to confidently enter into their assessment.
I have since been informed that not only was the assessment successful; it has led to a significant nationwide contract for my client.
As you can imagine, my client is more than happy with the result and I am delighted with the excellent service provided by Document XL.
I look forward to working with Document XL again in the future and I have no hesitation in recommending your business enthusiastically to my contacts.
Richard GoughRichard Gough
RE: A HUGE THANK YOU FOR YOUR SERVICE AND DELIVERY
By our own admission, it’s not often that we praise customer service because when you are in the service industry, you must excel at customer service to stay ahead of the game.
However on this occasion, we felt compelled to write to you to thank you and your colleagues for their customer service, knowledge and delivery of same.
Not only did they go beyond what is to be expected, not only did they go beyond excelling, their service was so good it has actually made us a business, address what our service is like and how we present it.
Your colleagues Amy’s knowledge in the industry is second to none, her willingness to provide the best quality products was a refreshing change and the speed and efficiency of your delivery service simply took our breath away.
Rest assured, given the ease of what we did, no longer will be one of the crowd that go to the high street for our products, from here on in its Document XL all the way.
Thank you for not resting on your successful laurels and showing that excellence is indeed your standard.
Not only am I saving money, but your friendly staff are always on hand to talk me through my options to make sure I get the best deal and when you factor in your free next day delivery, Document XL is simply unbeatable! I will certainly be recommending Document XL to all my contacts, large and small, because I know you can save them a bundle, and I will do so with a smile on your face.
I am the IT Supervisor for Gee & Watson Investment and Pensions Ltd, a firm of Independent Financial Advisers. For several years Amy Batty and Document XL have provided our company with office supplies. Amy has always been extremely helpful when it comes to finding not only great savings and quality products, but also providing excellent after-sales support where on rare occasions items have needed to be returned.
Amy has been responsible for supplying our office stationary and equipment for the last few years. During this time she has provided us with some great deals and savings, and she has always dealt with our enquiries very promptly. Amy has always offered us a very friendly, personal and professional service, and I wouldn't hesitate in recommending her to anyone responsible for purchasing office stationary and equipment.
As a growing business, I aim to offer the best possible value and service to my clients, and I am always looking value and service in suppliers as well.
Growing a business in this economy can be difficult and every penny needs to be justified. For a sole trader like me, saving a few pounds here and there can make all the difference.
This is why I am now a dedicated fan of Document XL. For absolutely any office supplies I’ve needed, you’ve been significantly better than the competition, and massively more so than the high street. Not only am I saving money, but your friendly staff are always on hand to talk me through my options to make sure I get the deal that’s best for me, and when you factor in your free next day delivery, Document XL is simply unbeatable!
I will certainly be recommending Document XL to all my contacts, large and small, because I know you can save them a bundle, and will do so with a smile on your face.
Yours sincerely,Mark Chatwood
I would have no hesitation in recommending Leah and Document XL to anyone. As they have certainly always worked with us to understand what our business needs, and whenDiane Smith
We pride ourselves on attention to detail and servicing our clients with the upmost attention to their ongoing needs.
It is an absolute pleasure to be able to recommend Stephen Dobson of Document XL who mirrors our own service requirements.
I would have no hesitation in recommending Document XL and its managing director Stephen Dobson to any of our clients.Alan B Pentelow
We pride ourselves on our customer service and always display complete transparency when discussing costs with our clients. Having used Document XL for our office supplies over the past couple of years, we have found the quality of service to be excellent and also the desire to reduce our stationery costs to be completely refreshing.
Amy Beaty, our account manager is always very personable and provides advice on a selection of products to ensure that we choose the best items for our budget. The next day delivery service is also very useful especially for printing consumables.
Overall, we are completely satisfied with the products and service that we have received and will actively recommend Document XL to our clients and network of contacts looking for a reputable office supplies company.
Managing directorKeeley Edge
Just a brief note to thank you for all your help with providing the printer to our new offices. We are very pleased with the quality of service you have shown us recently. To date, we have found your company to be very reliable suppliers of our office equipment, and acknowledge that you have 'gone the extra mile' on our behalf. You have fully understood our very specific requirements and with your detailed level of support, you have 'Project Managed' the installation of our new equipment with great adeptness & understanding. We believe we can rely on you & your team to respond to our queries promptly, and deal with any potential issues efficiently & swiftly. We hope that the relationship between our companies will continue and have no hesitation in recommending both you and your company to other organisations. Thanks again for all your efforts.
We have been working with Document XL for about six months now and we have nothing but praise for them. They have fitted a whole new system for us including two new computers, there laptops and two printers all equipped with the latest technology and upto date systems. Many companies would just fit the system and that would be the end of their job however, Document XL offered us friendly customer service as we were finding our feet with the new system. The staff we have dealt with were happy to help and ensure we were as comfortable talking to them as possible, no matter what the query we had, it was solved and sorted swiftly.
As well as their expert technical skills we have also had fantastic service from their stationery department. They offer us a wide range of equipment, painless and straight forward. We have recently moved offices and therefore all of our equipment had to move with us which was a slight farce and the team at Document XL came out to our office the first day we were in our new office to get us up and running. Everyone here are delighted with their service and we recommend them to everyone.
From a very satisfied customerHarry Connolly